IDS staff or research student

Dennis Mukama -

This is the front cover for Working Paper 59, Communicating to Improve Compliance: Taxpayers’ Feedback on Message and Mode of Delivery in Rwanda

Communicating to Improve Compliance: Taxpayers’ Feedback on Message and Mode of Delivery in Rwanda

ICTD Working Paper 59 (2017)

The journey from coercion to persuasion to drive tax compliance started gradually for the Rwanda Revenue Authority (RRA). This is shown in the mission and core value statements that underpin the tax administration’s activities in service delivery and trade facilitation. More details