How to update your internet browser

The new IDS website has been designed using the latest web technology. To ensure you get the most from this website we recommend that you upgrade to the latest browser. You may also be experiencing problems with our search function. If so we have provided easy to use instructions below.

The browser you use could be missing important updates or you have a version that is no longer supported that can also affect using other websites. Other benefits of upgrading are for increased download and browsing speed as well as essential added security from the new technology.

For example, the new homepage of the IDS website highlights this issue within older browsers where the central content displays incorrectly and looks broken. If you experience this then it is highly likely that your browser requires upgrading.

What’s an internet browser?

When you use the Internet, you view websites in a 'browser'. A browser is a computer program that accesses and displays files and other data available on the Internet and other networks. The two most commonly used browsers are Internet Explorer and Firefox.

Browser programs are frequently updated to add functionality and address problems. If you are using an older version, you may not be seeing websites the way they are meant to be displayed, and there could also be security issues (e.g., someone could hack into your computer). To check what version you currently have on your computer, open the browser program, go to the toolbar up top, click on 'Help', and then click on 'About [the name of the program]'. It is a good idea to periodically update your browser, as long as you have enough space on your computer.

Screenshot: How to check your browser version

Another method of checking your browser’s status by visiting The website provides a traffic light system warning you of web technologies missing from your browser and links to those website that can provide you the latest versions to download.

Internet browsers we recommend

After checking the version of your browser, check below to see if the list of versions we recommend to view the IDS website.

How to upgrade your browser

The easiest way to update your web browser software is to download (transfer the program to your computer) a file over the Internet. You can download a file for free by using any of the appropriate website links above, and clicking on a link that usually says something like 'download now' (sometimes the website will ask you for some basic information about your computer, like whether you want it in English, and what operating system it uses e.g., Windows 98/XP/7). Then follow the instructions on your screen.

You'll usually be asked whether you want to open the file or save it to your computer (see graphic example). If you do save it to your computer, it will be saved as an *.exe file. You'll need to remember where you saved it to. Once the download process is complete, go to the file where you saved it, and double click on it. This should initiate a program that will automatically install the new browser on your computer.

If you are using your employer’s computer then you may need ‘administrator’ rights to upgrade. If you experience any problems please consult your nearest IT expert.

Are you experiencing problems with the search function?

A recent upgrade of our website has caused an issue for some of our visitors. However, this is a simple issue to rectify by deleting some web files or 'cookies' from your browser. Depending on which browser you are unable to use the search function please follow the instructions below:

Internet Explorer

Using the menu at the top of the browser click on:

  • Tools – Internet Options – Settings (under Browsing History) – View Files
  • When new window pops up type into the search field –
  • When you see the file name Cookie, click and delete it.
  • Close the window, click OK twice. 
  • Do CTRL and F5 to refresh the page.


Using the menu at the top of the browser click on:  

  • Tools – Options – Remove individual cookies
  • When new window pops up type into the search field –
  • When you see the file names click to highlight all those using mouse and Shift key then click on Remove Cookie to delete them
  • Close the window, click OK. Do CTRL and F5 to refresh the page.


Click on the 3 horizontal line icon in the top right then:

  • Settings – Show Advanced Settings – Content Settings – All Cookies and site data
  • Type in IDS then click on each entry then press delete.
  • You may see more than one either or so delete both.
  • Click Done twice until back to the browser.
  • CRTL and F5 to refresh before retrying to login.

Safari 6 (OS X Mountain Lion)

Open Safari if it is not already open.

  • Choose Safari > Preferences, and then click Privacy.
  • Click Details.
  • Select one or more websites that stores cookies, and then click Remove or Remove All. 
  • When you finish removing websites, click Done.