Evaluating Digital Citizen Engagement
The World Bank
Publisher The International Bank for Reconstruction and Development/The World Bank
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With growing demand for transparency, accountability and citizen participation in policy making and service provision, engagement between citizens and their governments, as well as with donors and the private sector that deliver government services, is increasingly important. Increased use of technology brings both opportunities and challenges to citizen engagement processes, including opportunities for collecting, analyzing and evaluating data about these processes.
This guide provides practical steps to assess the extent to which digital tools have contributed to citizen engagement and the help to understand the impact that the introduction of technology has had on the engagement processes.