Putting the 'Social' into Performance Management: A Practice-Based Guide for Microfinance
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This guide is written for MFIs committed to managing and achieving their social mission, and the organisations that support them. Inside, you will find step-by-step guidance on integrating a social lens into your performance management systems.
This practice guide draws upon experience and lessons learnt from over 45 MFIs and support organisations across the industry, detailing:
- Different entry points into SPM
- Case examples from the field
- Key issues at each step of the process
- Practical tips and clear guidance
- Further resources and support available
Whatever your starting point, you can use this guide to strengthen the systems you use to deliberately balance your social and financial objectives.