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Making All Voices Count Practice Paper

Crowdsourcing Citizen Feedback on District Development in Ghana Using Interactive Voice Response Surveys

Published on 1 December 2016

This practice paper describes research carried out by VOTO Mobile, a Ghanaian tech company and social enterprise, and CDD-Ghana, a non-profit organisation focusing on good governance.

VOTO Mobile uses an interactive voice response (IVR) survey tool in its work, while CDD-Ghana has engaged with the United Nations Children’s Fund to develop the District League Table (DLT), a tool for measuring and highlighting discrepancies in local government service delivery in different sectors.

Their research set out to examine: whether VOTO Mobile’s IVR methodology would be suitable for gathering data for future editions of the DLT; how far the DLT reflected the priorities of Ghanaian citizens; and how IVR could be adapted to maximise the response rate of rural women. The practice paper presents the findings and implications of the research, as well as reflecting on the challenges facing a tech provider and a civil society organisation in working together to develop tools for citizen engagement in local government monitoring.

Cite this publication

Pegus, C-M. (2016) Crowdsourcing citizen feedback on district development in Ghana using interactive voice response surveys, Making All Voices Count Practice Paper, Brighton: IDS

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Authors

Image of Ciana-Marie Pegus
Ciana-Marie Pegus

Research Officer

Publication details

published by
IDS
authors
Pegus, Ciana-Marie
language
English

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