Derick Brinkerhoff and Jana Hertz will speak about a recent publication Governance and Service Delivery: Practical Applications of Social Accountability across Sectors, which considers a number of questions.
What interventions make sense, and what results can reasonably be expected? What conditions support or limit both improved governance and better service delivery? How can citizens interact with public officials and service providers to express their needs, improve services, and increase responsiveness?
The book examines six recent projects that pursued several different paths to engaging citizens, public officials, and service providers on issues related to accountability and sectoral services. The six cases illustrate the multiple ways in which social accountability—the array of actions and mechanisms beyond the ballot box through which citizens can hold the state to account—can lead to positive effects on governance, citizen empowerment, and service delivery.
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