State of the Art Report

Country overview South Africa

Published on 18 June 2024

South Africa offers wide spread ICT infrastructure in the country and adoption is high amongst the population. With greater ICT
availability, there is a growing possibility for citizens to hold government accountable, by sending immediate feedback on service performance through digital technologies. But ICT-mediated citizen engagement is still a novelty and in its infancy stages. This State of the Art report intends to provide a contemporary picture of citizen engagement in South Africa and the extent to which ICTs are contributing towards citizen participation with government. The paper is broken down into three sections: the first section is an overview of government policies around citizen participation and a national overview on ICT-mediated citizen
engagement; the second section explores some of the emerging ICT-mediated spaces in South Africa; and the last section uses the theory of structuration to analyse digital state-citizen engagement.

Cite this publication

Diga, K. (2017) Country overview South Africa. IT for Change. State of the Art Report.

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published by
IT for Change
Diga, Kathleen


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South Africa

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