These Guidelines have been written for the managers of MFIs and those responsible for governing or supporting these organisations. It details ways to regularly monitor and assess our effectiveness in defining and reaching target clients, providing our clients with services appropriate to their needs, and in achieving the changes in our clients’ lives as defined by our social mission. It also looks at how information can be analysed and findings communicated so that we can make corresponding adjustments to products or service delivery and strategy.
These Guidelines offer an overview to social performance management, including an introduction, a roadmap for developing an SPM system, and a resource guide to SPM. They are supplemented by a set of eight Practice Notes, which offer more in-depth information on the issues discussed in the Guidelines.