Evaluating Digital Citizen Engagement

Published on 1 February 2016

With growing demand for transparency, accountability and citizen participation in policy making and service provision, engagement between citizens and their governments, as well as with donors and the private sector that deliver government services, is increasingly important. Increased use of technology brings both opportunities and challenges to citizen engagement processes, including opportunities for collecting, analyzing and evaluating data about these processes.

This guide provides practical steps to assess the extent to which digital tools have contributed to citizen engagement and the help to understand the impact that the introduction of technology has had on the engagement processes.


Evangelia Berdou

Research Fellow

Publication details

Haikin, M., Bailur, S., Berdou, E., Dudding, J., Lopes. C. A. and Belcher, M.
The World Bank


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