Publications
Brief
Teach to Comply? Evidence from a Taxpayer Education Programme in Rwanda
ICTD Research in Brief 33
African revenue authorities developed a growing interest in tax education as a key driver of compliance and in the context of a modern approach to tax administration (Mascagni and Santoro, 2018). Indeed, poor tax knowledge has a number of potentially serious implications. Firstly, it is...
15 March 2019
Working Paper
Teach to Comply? Evidence from a Taxpayer Education Programme in Rwanda
ICTD Working Paper 91
The role of taxpayer education in improving tax compliance has been largely unexplored in the literature. This paper starts to fill this gap by providing the first rigorous evaluation of the effectiveness of taxpayer education on knowledge, perceptions, and compliance, which took place in...
22 February 2019
Publication
Communicating to Improve Compliance: Taxpayers’ Feedback on Message and Mode of Delivery in Rwanda
ICTD Working Paper 59
The journey from coercion to persuasion to drive tax compliance started gradually for the Rwanda Revenue Authority (RRA). This is shown in the mission and core value statements that underpin the tax administration’s activities in service delivery and trade facilitation.
23 March 2017