Dennis Mukama



Communicating to Improve Compliance: Taxpayers’ Feedback on Message and Mode of Delivery in Rwanda

ICTD Working Paper 59

The journey from coercion to persuasion to drive tax compliance started gradually for the Rwanda Revenue Authority (RRA). This is shown in the mission and core value statements that underpin the tax administration’s activities in service delivery and trade facilitation.

Dennis Mukama & 2 others

23 March 2017